FAQs

Yes we are open Monday - Friday 9am to 4pm and we would love to see you!

Our standard service is Royal Mail 48 which is a 2nd class service and can take up to 5 working days. You can upgrade delivery at checkout.

If your order hasn't arrived please get in contact with us and we will investigate the issue for you.

If your order has arrived damaged then please take photos of the damage and send an email to sales@pokastore.com and our team will organise a return label and a replacement if stock allows.

Our premium packing as standard offers what most stores don’t. Instead of a basic layer of protection to get the item to you as cheaply as possible we pack every order with additional protection. So if you are looking for items to keep sealed and want them to be kept as close to mint condition as possible then look know further, we are the store for you!

We always try to stay as close to RRP as possible and for most products we will be there or lower. There are certain times when we may be higher than RRP.

These items will usually be older items that we have bought from fellow collecors and given them a fair price for the current market but this will then mean we need to price that item at market price rather than RRP.

Yes we do offer a no question 14 day return policy. Just get in contact with us and as long as the item is still sealed we will accept the return.

Yes! If you have an order with us on ebay for some cards and would also like to buy some sealed prduct at the same time we can combine the shipping and refund the overpayment to your orginial payment method.

Yes we offer Royal Mail 24 which is 1-2 buisness days.

We do you occationally offer discount codes and these are always given out to our email subscribers so get subscribed!

Yes we will buy everything from bulk to entrie childhood collections. We can offer both cash or credit which ever is prefered. Please get in contact and we can discuss what you have to sell and give you a quote.